FAQ
Below, you'll find answers to some of the most frequently asked questions about our petroleum equipment, ordering process, and services.
If you don’t find the answer you’re looking for here, please don’t hesitate to reach out to our customer support team for further assistance. Thank you for choosing CHS!
Products & Shopping
Why can't I see prices for any products?
You must be logged into MyCHS Portal to see prices and purchase items. Once logged in, prices should display. If you are having issues, please contact CHS Energy Equipment.
How can I add a different shipping location to my account?
Various ship to locations can be uploaded to your account. Contact us to add the desired locations.
What type of petroleum equipment do you offer?
We offer a comprehensive line of fuel, lubricant, DEF, grease, & chemical equipment ranging from storage tanks, pumps, nozzles, hoses, fittings & much more! Our products cater to the various needs ranging from farm operations to commercial and industrial applications.
What kind of petroleum equipment brands do you deal with?
CHS Energy Equipment partners with a variety of petroleum equipment vendors. To ensure smooth business operations and customer satisfaction, CHS Energy Equipment specifically chooses partners who provide quality and reliable equipment. Click here to see a list of our CHS Preferred Vendors.
Am I able to purchase products not on your website?
It depends! As long as the product you are interested in is provided by one of our CHS Preferred Vendors you can purchase it through CHS Energy Equipment. Reach out to a customer service representative to inquire.
Returns & Warranty
What is CHS's warranty policy?
CHS Energy Equipment operates under a limited warranty based off of the manufacturers warranty policy. To initiate a warranty claim, please contact our customer service team to provide us with a proof of purchase (CHS invoice & customer invoice), photos of equipment, and the issue you are experiencing.
How can I return an item?
Reach out to CHS Energy Equipment to receive an "Return Goods Authorization" as well as shipping instructions.